Terms of Service

qaragan (“we”, “us”, “Platform”) operates an online marketplace that enables customers to discover and reserve sports equipment rentals and related services offered by independent third-party businesses (“Partners”), including rental shops, guides/instructors, ski schools, transfer providers, and other service providers listed on the Platform.

We are an intermediary and technology provider. We are not the supplier of the rental equipment or of the Partner services you book. We do not own, operate, control, staff, or insure Partner premises, vehicles, equipment, or personnel, except where we expressly state otherwise in writing.

When you complete a booking for Partner services, a contract for the performance of those services is formed between you and the relevant Partner (the “Service Contract”). qaragan is not a party to the Service Contract, except for the limited role of facilitating the booking, collecting an online deposit/commission where applicable, and providing Platform tools (voucher, messaging, support routing).

The Partner is solely responsible for delivering the reserved equipment or service in accordance with its own policies, local law, and the Service Contract. Any dispute about quality, fitness, safety, timing, or performance of the service must be directed primarily to the Partner, without prejudice to any Platform guarantees we expressly publish (for example free cancellation within the stated window).

You must be legally capable of entering into binding contracts. If you book for others (family, group), you confirm you are authorised to accept these Terms on their behalf and that each participant will comply with Partner rules and safety instructions.

You agree to provide accurate contact and sizing/profile data required for preparation of equipment. Incorrect or incomplete data may result in delays, unsuitable gear, or refusal of service by the Partner, for which we are not liable.

Displayed prices and availability are based on information provided by Partners and may change until a booking is confirmed. A booking is confirmed only when the Platform shows confirmation (and, for online deposit bookings, when payment is successfully processed).

Unless stated otherwise, you pay an online deposit (approximately the Platform commission share) via our payment provider; the remaining balance is payable directly to the Partner at pickup or service start, in the currency and payment methods the Partner accepts. The Partner—not qaragan—is responsible for local taxes, deposits (security), and shop-floor charges not collected online.

Payment processing is handled by third-party providers (e.g. Stripe). We do not store full card numbers. Chargebacks initiated in bad faith may result in cancellation of bookings and account restrictions.

Partners are independent contractors. Listing on qaragan does not make a Partner our employee, agent, joint venture, or franchisee for purposes of service delivery. Verification badges, ratings, photos, or “recommended” labels do not constitute a guarantee of safety, legality, continuous availability, or outcome.

We may remove or suspend Partner listings for quality or policy reasons; such actions do not create liability for past or future Partner conduct.

Skiing, snowboarding, cycling, hiking, water sports, transfers in mountain environments, guided tours, lessons, and similar activities involve inherent risks of injury, disability, death, and property damage. By booking, you acknowledge these risks and voluntarily assume them for yourself and anyone you book for.

You are responsible for your physical condition, skill level, use of protective equipment, compliance with resort and Partner rules, and obtaining any personal insurance you consider appropriate (accident, medical, travel, liability).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QARAGAN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE, COST, OR EXPENSE ARISING OUT OF OR RELATED TO SERVICES, EQUIPMENT, OR ACTS/OMISSIONS OF PARTNERS OR THEIR STAFF, INCLUDING WITHOUT LIMITATION:

(a) personal injury, illness, disability, or death; (b) accidents of any kind (on slopes, roads, premises, vehicles, or elsewhere); (c) delay, no-show, late pickup/drop-off, missed connections, or schedule changes; (d) unavailability, overbooking, shop closure, strike, weather, force majeure, or resort closure; (e) malfunction, breakage, poor condition, wrong size, or unsuitability of equipment or vehicles; (f) errors in fitting, DIN settings, advice, instruction, or guiding; (g) lost, stolen, or damaged personal property; (h) any compensation, refund, or indemnity claimed for the above beyond what these Terms or an expressly published Platform guarantee specifically provides.

We do not warrant uninterrupted, error-free, or virus-free operation of the Platform. Indirect, incidental, special, consequential, punitive, or lost-profit damages are excluded to the fullest extent permitted by law.

Where liability cannot be excluded (for example mandatory consumer rights in your country of residence), our aggregate liability arising from a booking shall not exceed the online deposit amount actually paid to qaragan for that booking, except in cases of our proven wilful misconduct or where a higher cap is mandatory.

Except for refunds or remedies we expressly commit to in our Cancellation Policy or published Platform guarantees (e.g. free cancellation within the stated window when processed through us), qaragan has no obligation to compensate you for Partner delay, unavailability, malfunction, accident, service quality, or any other Partner performance issue.

Any goodwill gesture (rebooking help, coupon, partial refund) is discretionary and does not create precedent or waive these Terms.

Cancellation and refund rules are set out in the Cancellation Policy, which forms part of these Terms. Free cancellation windows, if offered, apply only when you cancel through the Platform within the stated deadline (local resort time).

No-show or late arrival may result in forfeiture of the deposit and/or the booking at the Partner’s discretion under the Service Contract. Weather or resort closures do not automatically entitle you to a Platform refund unless our Cancellation Policy says so.

You must present a valid voucher/QR and identification as required by the Partner, inspect equipment before leaving the shop, and report obvious defects immediately. Continued use after noticing a defect is at your own risk.

You must return equipment on time and in the condition required by the Partner. Damage, loss, theft, late return fees, and security deposits are matters between you and the Partner unless a Platform product (e.g. damage waiver) expressly covers a defined risk and you purchased it.

You may not misuse the Platform (fraud, scraping, interference, false reviews, resale of bookings without authorisation, or booking with stolen payment instruments). We may cancel bookings and refuse service where we reasonably suspect abuse.

Platform content (branding, text, design, software) is owned by qaragan or its licensors. You receive a limited, revocable licence to use the Platform for personal, non-commercial booking purposes.

We process personal data as needed to operate bookings and the Platform. Contact details may be shared with the relevant Partner to fulfil your reservation. Details of processing will be described in our Privacy Policy when published; until then, we process data under legitimate interests and contractual necessity for the booking.

We may update these Terms from time to time. The version in force at the moment you accept (version identifier and effective date 2026-07-22) applies to that booking. Material changes will be posted on this page; continued bookings after the effective date constitute acceptance of the updated Terms.

These Terms are governed by the laws applicable to the operator of the Platform, without prejudice to mandatory consumer protections of your country of residence that cannot be waived by contract.

Before filing a claim, you agree to contact us in good faith to seek an amicable resolution. Nothing in these Terms limits rights that cannot be limited under mandatory law.

By checking the acceptance box and proceeding to pay or confirm a booking, you confirm that you have read, understood, and agree to these Terms of Service and the Cancellation Policy, including the limitation of liability and the disclaimer regarding Partner services, accidents, delays, unavailability, and malfunctions.