LEGAL · 2026-07-27
Cancellation & refund policy
This Cancellation & refund policy forms part of the Terms of Service. It explains when and how the online deposit paid through qaragan for equipment rental or an activity may be refunded. It does not create liability for Partner performance beyond the refunds expressly described here.
1. Cancellation window (48 hours)
You may cancel through the Platform until 48 hours before 09:00 (local resort time) on the scheduled pickup / service start date.
If you cancel within that window, we refund the online deposit paid to qaragan for the equipment or activity reservation, minus: (a) a processing fee of 5% of that deposit, and (b) any bank, card-network or payment-provider transfer / payout costs incurred to return the funds. Processing times depend on your payment provider.
2. Late cancellation
Cancellations inside the 48-hour window are not eligible for an automatic deposit refund. Where possible we will help you explore a date change subject to Partner capacity; a date change is not guaranteed.
3. No-show
If you do not collect the equipment or attend the service without cancelling in time, the online deposit is forfeited. Any shop-floor charges remain a matter between you and the Partner.
4. Cancellation by Partner or Platform
If the Partner cannot honour the booking (e.g. closure, overbooking) or we cancel for operational reasons, we will refund the online deposit paid to qaragan in full (no guest processing fee) and, where feasible, help you find an alternative listing. Such help is a goodwill measure and does not admit liability for consequential losses (travel, lift passes, lodging, etc.).
5. Weather and force majeure
Resort closure, avalanche risk, storms, strikes, transport disruption, or other force majeure events do not automatically entitle you to a Platform refund unless we decide otherwise or a mandatory law requires it. Check resort and Partner rules separately.
6. Scope of refunds
Refunds under this policy cover only amounts actually collected by qaragan online for the booking (deposit for equipment or activity). Amounts paid (or due) directly to the Partner are outside this policy and must be claimed from the Partner. The processing fee and transfer costs described in §1 are deducted from the refundable deposit, not charged as a separate invoice.